01. How can I make a choice of a suitable fountain?
In order to take a good choice, you need to clarify your purpose of usage (tabletop, room corners, garden yards, ect), dimensions, surrounding scenery colors of the places in which you put your fountains. Then, pls come to our products (indoor fountains, outdoor fountains, floating fountain, musical fountains), you will find out the product with your favorable colors, shapes that fits in with your space 02. How does a fountain work ?
Our fountains have self-contained water source. A submersible, re-circulating pump draws the water from the pump submerged in the fountain bowl filled with water through a plastic hose out over the rocks or stones and flow back into the reservoir, thus providing a continuous flow of re-circulating water. The pump’s electrical cord is plugged into an outlet to let the fountain operated. 03. What does a fountain consist of ?
A fountain often consists of submersible pumps, tubes, nozzles, lights, filters (optional), chemicals (optional), controller (handy or automatic) 04. How many kinds of products do you have ?
We have a wide range of products for various purposes, decoration positions. You can look into each category of indoor fountains, outdoor fountains, floating fountains, musical fountains to find what you wish. 05. Where can I buy your products ?
At present, you can buy our fountains directly from us. We are in the final steps of setting up some agents in some cities of your country. We will keep you updated. 06. Is installing a fountain complicated ? Can I do it by myself ?
Each fountain comes with detailed instructions to guide you through the installation process. The instructions are designed for the every consumer to understand. You can hire a contractor to set up the fountain for you if you feel it’s too complicated for you. 07. What’re the Warranty and Maintenance Policies for your Fountains ?
We are committed to bring high quality for our prestige and future durable long-term cooperation. Each private Warranty/ Maintenance will be applied to each particular product. You will get details when you make a purchase with us. 08. Does it cost much for fountain operation ?
Operating cost of a fountain mostly depends on electrical Power. With the same effect of water flow, the lower electrical power pump cost less than the higher one. The fountain pumps have many technical specifications different from the ordinary ones’, especially their low electrical power. Therefore, the prices of them are a little higher than the normal ones’ but its cost much less than others’ on operating. If your fountain is often used, you will save a lot. Pls make a calculation, you will recognise that.
You don’t have to worry abt anything to use our products with reasonable prices and lowest operation cost. 09. Could you tell me the way of taking care of a fountain ?
Water fountains require very little maintenance. Once set up, fountains simply need to be wiped clean every now and then, and the water level needs to be maintained to prevent damage to the pump. A good way to remember to re-fill your fountain is to make a habit of doing it whenever you water your plants.
Water Treatments are recommended to prevent the growth of algae as well as the build-up of mineral deposits. You simply need to add a drop for each gallon of water contained in your fountain once a week. 10. Is it safe to use your products ? I wonder if your products cause circuit shocks because it is put into the water.
It’s completely safe to use our products, we can assure that. Our pumps and light are cover with RCCB, ground wire or applying to standard of UL.
And, our lights are always manufactured with the voltage of 12, in accordance with common standard. 11. In case a fountain we bought from you get damaged after a short time of usage, can I give you back and how much we have to pay for back giving ?
If the product gets damaged because of technical faults, you can give it back with the transport fee at our account. In the event that it ‘s damage because of having been used in the wrong way (incorrect with enclosed instructions), you will have to pay for fixing and we will not have to get it back. 12. Can I get repplacement parts for my fountain, such as pumps, tubing, lights, pans, ect from you as I need them ?
In most cases, yes. If you purchased your fountain from us, we can get you virtually any replacement part that you need for that particular fountain in a relatively short amount of time. If you have purchased your fountain elsewhere and we do not carry it, we can attempt to find the item you need; however, you must have detailed information about the replacement part you are in need of such as the model number, manufacturer, etc. in order for us to be able to help you. 13. I like a fountain based on my design or that is designed for me ? Can you make it for me ?
Come to Art Design, send us some necessary information of your ideas or designs with the available form, we will help you complete yours’. 14. Where can I put a fountain in my house ?
Our products can be decorated at any places in your house: tabletop, corners, wall hanging. Pls go to Indoor Fountains for the best choice. 15. Is it expensive for a fountain ?
Good quality with reasonable price is one of our priority goals of us. We have various products with a range of different prices. You will find out one conformable to your budget. 16. Do I have to worry abt splashing onto the floor ?
When fountains are properly assembled, there should not be excessive splashing. Professionally manufactured indoor water fountains are designed not to splash. The instructions received along with your fountain will provide information about setting up your fountain in order to minimize splashing.
Outdoor fountains, however, will sometimes splash minimally. Manufacturers often allow for a little splashing with 'Outdoors Only' fountains to increase the water sound or make the water flow more dramatic. Please keep this in mind when ordering an outdoor fountain. Outdoor fountains should never be used indoors. 17. Do you ship internationally ?
Yes, we will ship internationally. Because of the wide variety of dimensions and shipping weights of our fountains, international customers will need to call in with the name and product code of the item you wish to purchase and a full shipping address to receive a custom shipping quote. We cannot give you a quote without this information. Or if you like to contact shipping lines directly, we will you details contact information. 18. Do you have special rates for Trade Professional ?
Vietfountains does offer a special discount for distributors, agents. Please call our customer service representatives for details at + 84 8 3505368 (Ext: 31) or send e-mail to: sales@vietfountains.com. 19. Does a fogger cool or heat the fountain water ?
The foggers we offer do not change the temperature of the water in which they are placed. The fog is created using ultrasonic technology. 20. Is it necessary to use distilled water ?
Using distilled water is recommended due to the fact that over time, your fountain will develop pink or white stains from mineral deposits in hard water that are aesthetically unappealing and can interfere with the function of the fountain.
Sometimes, particularly with large fountains that require frequent refilling due to evaporation, it is simply not feasible to use distilled water. In this case, or when the customer would simply prefer not to use distilled water, we recommend the use of Protec Water Treatment. Protec contains a unique blend of advanced organo-phosphonates for superior protection against both white calcium mineral buildup and metallic stains. Protec treated water is safe for birds, plants, and animals. 21. How do I fix a noisy pump ?
First check to be sure the pump is fully submerged in the water. 99.9% of the time, a pump is making noise because there is not enough water in the fountain. Add water until the noise stops. It may take the fountain a few minutes for the pump and tubing to clear out air bubbles, which will make some noise, but it will stop once the air is cleared out. If it is still noisy: make sure the pump is not vibrating against the side of the pan. If it is, you can isolate the pump by using an old sponge underneath it or beside it to minimize the vibrations, and thus quieting the pump. 22. What benefits does a fountain bring to us ?
It creates cool landscapes, small climate zone, temperature and humidity regulation. Besides, the soothing sound as well as the movement in various shapes of water flows makes each of us relaxing feeling. Eveyone has his own taste, thought but everyone like to live and relax in a the most comfotable, healthy, creative environment, and Vietfountains help them to do that.
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